SECURITY INFORMATION


Providing a secure Internet environment where you can safely access personal account information is our highest priority.

Database Security

We have protected our database through the use of a security architecture represented by a specialized configuration of hardware and software. Accessing information from this environment requires passing through a highly secured "firewall" and a series of filtering mechanisms. This environment protects our database from Internet security risks.

Data Transmissions

Personal and plan information that is sent from our site over the Internet is encrypted by using a security technology called Secured Socket Layers (SSL). This technology encrypts the information before transmission, so that only the person requesting it is able to view it.

How do I know it is secure? If your browser is not able to support SSL, or if you have disabled that feature on your browser, you will not be able to view any information from our site. Microsoft® Internet Explorer and Mozilla Firefox are two browsers that support SSL.

Access

Our site uses non-persistent Internet Cookies, which are not written to disk. They are used to store a session "key" that allows you to perform multiple operations without having to enter your Username and PIN each time you select a different function.

In order to access your account online, your browser must be configured to accept Internet cookies.  In addition, JavaScript and SSL 3.0 must be enabled. This site is best viewed using Microsoft Internet Explorer Version 6 or higher.

For your protection, please do not leave your computer unattended before exiting the session. You may exit the session and clear your cookies by clicking LOGOUT at any time.  For added protection, you may wish to close your browser window after logging out.

Note: Beta and release candidate software are NOT supported (this includes browsers and operating systems).  If you experience a problem while using a beta version browser or operating system, please contact the manufacturer.

Entering a Wrong PIN

You get 3 chances to enter your PIN correctly, after which you will be denied access to personal account information for a period of 24 hours. If you do not know your PIN you can Order A Reminder PIN online, through the telephone or contact a Client Service Representative at (212) 306-7760 during business hours. 

We will continue to update and improve the security of our Web site as new technologies become available.

Informed Consent

While these measures may represent the leading edge in Web site security, there is always a risk, however small, that data may be compromised. Entering your SSN and/or Username on our Web site implies acceptance of this risk.